Satellite PTT Adoption: Staff, Stakeholders, Upkeep

satellite PTT adoption upkeep

In part one of this two-part blog series, we looked at some of the key factors that you should likely be considering if you’re thinking about adopting satellite push-to-talk (PTT) communications within your regular operations. Such solutions are regularly utilized among many different organizations and industries, and if you’re considering becoming one of them, you’ll want to keep a few important concepts in mind.

At International Satellite Services, we’re proud to provide clients with an industry-leading range of satellite PTT products, including the MSATe, the MSAT-G2 and more. Today’s part two of our series will go over some additional themes to be keeping in mind if you’re looking into adopting satellite PTT solutions, or even if you’ve already decided to make this move and need some help with implementation.

Consider Staff and Employee Implementation

As you’re thinking about integrating satellite PTT within your company’s regular operations, it’s critical to think about implementation from the standpoint of your staff and employees. How will they be using this technology on a day-to-day basis? What sorts of tasks or responsibilities will they need it for? Will everyone in the company need to be outfitted with their own device, or will you be able to get by with a smaller number?

These are the sorts of questions that you’ll need to have answers to before you can move forward with an effective implementation strategy. Once you have a good understanding of how your staff will be using satellite PTT, you can start thinking about which devices will be best for them and what sort of features and capabilities they’ll need to be effective in their roles.

Specific Stakeholder Usage

Relatedly, several different parties or stakeholders may administer or utilize satellite PTT communications — and it’s important to consider all of them and how they may benefit from or interact with the system. Here are some examples:

  • Operations staff: Will need to use the system regularly, often for mission-critical tasks. Needs to be user-friendly and intuitive.
  • Field staff: May not be using the system as regularly as operations staff, but still needs to be able to utilize it effectively when needed.
  • IT support staff: Will need to be able to quickly and easily troubleshoot any technical issues that may arise.
  • Administrative staff: May need access to certain features or capabilities, such as location tracking, that other stakeholders may not require.

Maintenance and Upkeep

Finally, like any other major technology implementation, satellite PTT will require some ongoing maintenance and upkeep to ensure that it’s running smoothly and that all stakeholders are able to utilize it effectively. This may include regularly scheduled check-ins or maintenance windows, as well as having a designated support staff member who can quickly troubleshoot any issues that may arise.

Additionally, you’ll want to make sure that you have a good understanding of your service agreement with your satellite PTT provider. This will help you to know what sort of support you can expect from them and what sort of resources they can provide in the event that something does go wrong.

For more on the themes to consider for satellite PTT company adoption, or to learn about any of our cutting-edge mobile satellite services, speak to the pros at International Satellite Services today.

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