At International Satellite Services Inc., we pride ourselves on helping our clients adapt to changing communication needs through our satellite networks and related SatCom technologies. We’ve helped numerous clients stay safe and in clear communication through important channels over the years, constantly looking for ways to improve based on new technology.

One great example of our care and dedication can be seen through a client of ours named Vince, a longtime pilot from Phoenix, Arizona who had some issues with an older satellite phone that were eventually solved using our Iridium 9555 model. Here is Vince’s story and how we helped him work through his situation.

Vince’s Initial Setup

All the way back in 2006, Vince purchased an older Iridium satellite phone to stay connected while flying his plane. He had a good setup: The phone was in a cockpit compartment in the plane, easily reachable so he could stay in touch through both calls and text messages. This was important for Vince not only for safety but also because he ran a business and needed to be able to stay in touch even while in the air.

Issues With Older Iridium Model

For quite a while, this setup worked just fine. However, Vince eventually began noticing issues with dropped calls and the inability to send or receive texts. He put off addressing these concerns, figuring a new launch of Iridium satellites would solve the problem, but eventually reached a point where his phone started powering itself off despite the battery meter reading full.

At this point, Vince knew he needed to take action. He contacted the team at International Satellite Services, Inc.

Working With Vince to Solve the Problem

When Vince called and told us what was happening, our first step was to ask him about his current setup and needs. We wanted to understand how he utilized his technology so we could offer him the absolute best options in terms of upgrades.

Vince told us about the limited space in his cockpit, plus his need for a headset that could interface with his phone as his old one had. Based on his needs, we recommended the Iridium 9555 model, the single most powerful Iridium option on the market today. Not only is the 9555 model smaller than previous versions, but it also has an easily-stowable antenna and an intuitive user interface.

Problem Solved!

After offering our recommendations, we set up a test call with Vince during a flight. He experienced upgraded call quality and fewer call-dropping concerns, plus he was fully able to send and receive texts at his leisure. Suffice to say, Vince was thrilled with the services we provided, and you will be too.

For more on how we’ll help you address remote communication issues, or to learn about any of our satellite phone or other SatCom technology options, speak to the staff at International Satellite Services Inc. today.

Welcome To Our New Site!

International Satellite Services, Inc (ISS). is proud to announce the launch of our new website which coincides with our expanding role as a global leader in the Satellite Telecommunications Industry.

For more than 21 years, ISS has been providing satellite voice and data solutions to individuals, businesses and emergency responders that operate and travel off the grid, where traditional cellular and internet services aren't accessible.  We keep people connected to everything important in life when nothing else works.

Our new website provides a clear message of who we are, the products and services we specialize in that bring value to end users all over the world, and the caring, efficient and lightening fast customer service and technical support that truly sets us apart in the SatCom industry.

Our new website also boasts a clean design and intuitive and consistent site-wide navigation system with improved menu functionality that directs you to the information most relevant to you. It is also fully responsive on mobile devices, making it easy to navigate on a wide range of web browsers and portable devices.

Going forward, we will continue to communicate regularly through our blog.   We also plan to continue adding more video content and product information to provide you with all of the information you need to evaluate our ever expanding portfolio of satellite voice and data solutions.

We’re really proud of the new website and feel it will create the experience you’re looking for when you pay us a visit. Check out the new website!

November is here, and for off-road racers everywhere, that means one of the calendar’s most highly-anticipated events is just around the corner: The Baja 1000. Dating back all the way to the 1960s, the Baja 1000 is an off-road race held every year on the Baja California Peninsula, the final of a four-race annual series featuring various vehicle classes all competing on the same course.

At International Satellite Services Inc., we’re proud to offer one major piece of value for participants in the Baja 1000 and other similar events: Satellite two-way radio and satphone options, particularly our MSAT-G2 push-to-talk mobile satellite radio that allows for communication between drivers, their chase cars and the rest of their support team. Let’s go over some of the basics of the Baja 1000 and why communication is so important during it, plus how the MSAT-G2 benefits racers and their teams.

Baja 1000 Basics

As we noted, the Baja 1000 is one of the biggest events on the off-road motorsports calendar each year. It draws participants from dozens of countries and every state in the US, plus features a variety of vehicle types, including cars, trucks, motorcycles, ATVs and even buggies.

During the Baja 1000, drivers and their teams are exposed to extreme conditions on a regular basis. Vehicles travel across long swaths of dry, desolate land, and much of the terrain covered does not contain any kind of telecom infrastructure already in place. For this reason, additional technology is an absolute must to keep drivers and their teams in touch with each other, both for safety and performance reasons alike.

MSAT-G2 System Features

Some of the vital features of the MSAT-G2 that make it a perfect communication system for the Baja 1000 and similar events include:

- Push-to-talk operation: Allows drivers and their teams to communicate using nothing but the push of a single button, improving both convenience and safety.

- Connection capability: The MSAT-G2 maintains its connection literally anywhere in North America through a connection to a single Ligado SkyTerra 1 satellite. This means there are no handoff procedures between satellites that might lead to gaps in communication at any point.

- Group or one-to-one PTT capability: This service is combined with satellite telephone options, mounted in a protected kit with a dash button that will activate the feature and an integration to the driver’s helmet microphone.

- Reliability: Off-road racers choose the MSAT-G2 in large part due to its reliability. It will not fail at random points or struggle with connections, ever. This is the top priority for racers who need their technology to work properly at all times.

Issues the MSAT-G2 Helps Solve

Put yourself in the shoes of a Baja 1000 driver who has a vehicle failure of some kind while 700 miles into the race, in desolate and unoccupied terrain. If you aren’t using the MSAT-G2 system, you could quite literally be stranded until another driver comes along – not only will you potentially lose hours in the race, you could be at a legitimate safety risk. This is the kind of issue the system helps solve, ensuring perfect communication capabilities no matter where you are on the course.

For more on how the MSAT-G2 helps Baja 1000 and other event racers stay safe and well-equipped, or to learn about any of our satellite networks, speak to the staff at International Satellite Services Inc. today.

At International Satellite Services Inc., we’re proud to offer a wide range of mobile satellite phone, satellite push-to-talk, and portable internet solutions for those who require them. From our Iridium networks to our range of Inmarsat BGAN devices and many others in between, we have all the latest technology when it comes to satellite communications.

There are several groups that regularly utilize satellite phones and similar technology, whether for personal or business-related purposes. Let’s go over some of the most common.

Business Travelers

Today’s modern economy is unquestionably a global one, with technology allowing us to connect to every corner of the world. This also extends to travel – the frequency of business sector travel to other countries and continents only continues to rise.

And while many are familiar with the challenges of communicating in other places based on language and culture barriers, fewer have go-to solutions when it comes to the actual logistics of long-distance communication. Even if you’re in a country without the internet and cell phone service capabilities of the US or another similar nation, knowing you have the ability to communicate to your home base is vital.

Other Travelers

Business travelers aren’t the only types who commonly use satellite communications, however. Those who travel regularly for personal reasons often have similar needs in terms of communicating with the outside world, whether it’s for unexpected events or emergency needs. While these are often good to have around just as a precaution, there are many situations where access to a satellite phone has actually saved lives or helped people be safer due to their ability to communicate from remote locations.

Scientists

Many areas of the scientific world also involve significant travel and discovery, including to less accessible regions that are still being studied. Think about scientists who spend time studying the Amazon rainforest, for instance, or those in the Antarctic region still discovering new wildlife. Isolation is often vital for these kinds of research, but it’s also important to be able to communicate back to larger parts of civilization for several reasons.

Journalists

Finally, another group that often needs to combine remote travel with access to worldwide communication is journalists, who travel all over the globe but have to be able to transmit information and perhaps even file stories from anywhere. Some journalists even experience unsafe environments or situations, in which case it’s vital to have a satellite device with emergency features.

Satellite communication devices are vital to anyone traveling off the grid in remote areas around the world where terrestrial communication solutions, like cell phones and traditional internet services, aren’t accessible.

For more on the varying groups who commonly utilize satellite phones and similar forms of communication, or to learn about any of our satellite technology, speak to the staff at International Satellite Services Inc. today.

I hear it all the time from new customers, "I called several other companies but no one returned my call or the person we talked to at such and such company was rude and didn't seem to care about our needs," Although I appreciate the new business, it's a shame the inquiring "could be" customer, experienced such personal service lethargy and indifference from our competitors support team.

My question to all companies out there no matter the industry, "Why aren't you treating your customers or potential customers like you would a friend, with kindness, fairness and an overall willingness to help.

Although the Satellite Communications industry IS rocket science, treating customers and/or potential clientele like you expect to be treated is far from a difficult concept to grasp. Yet, so many businesses in the Sat Com world lose sight and fall short in the "quality" customer support department.

When it comes to satellite communication devices, there are hundreds of different places one could shop to find them. I tell people to keep in mind that anyone can sell you a satellite phone or satellite internet terminal at any price, however, when it comes to support after the purchase, will that same company be available to answer your questions? Does the company offer 24 hour customer support? Is the support offered user friendly or is it communicated in tough to understand "engineer speak" Do they care enough to treat your questions and/or concerns as the highest priority?

Because the products and services we provide often require support after the sale, it is so crucial the customer feel confident, should a technical issue arise, that a sincere, knowledgeable and down to earth technical consultant be availabe around the clock to address questions and concerns.

Quality customer support needs to be the focus of every company. We start with our currrent customer base and ask them how we can improve what we do. If we are always engaged with our customers, we never lose sight of what they need and how they want to be treated.

Whatever the business, if you truly care about the people interested in your products and services, you will come across like a trusted friend, someone they will WANT to continue to do business with. After all, what you put out in life and in business, you get back in spades.....more business, more friends !! What could be better?